Our teas are sourced directly from gardens of Darjeeling, Assam, Nilgiri, Nepal and North East India.
All of The Indian Chai products have a shelf-life of 2 years from the Date of Packaging.
As of now, we are completely an online store. You can choose and purchase any product from the wide variety available on our website.
Our Pyramid-shaped Tea bags are made of food-grade Nylon which makes for a large, sturdy tea bag which doesn't tear up easily and brews a large cup. The pyramid shape allows more room for the tea leaves to unfurl, offering a rich and flavourful cup of tea, as against low-grade tea dust used by many orthodox brands. Our tea bags are heat-sealed and high-density enveloped.
Yes, but a cup of tea contains far less caffeine than a cup of coffee. Tea also contains L-Theanine that helps counter the effects of caffeine. If you’re concerned about your caffeine intake, you will be happy to know that caffeine in tea virtually disappears after the first steep.
The first and foremost precaution while storing tea is to keep it away from air, light, moisture and heat. Avoid storing tea in the cabinet right above the stove. It might be convenient for the kettle but not conducive for storing tea. Store tea in air-tight containers. Moreover, never put a damp teaspoon back in the container to scoop more tea.
ORDERS
It is possible the mail has gone to your Spam Folder. If you have still not received the email, please write to us at help@theindianchai.com with your complete order and contact details.
You will get an order confirmation email with all order and shipping details.
SHIPPING & DELIVERY
We ship our products using various post services. All orders above ₹499 are eligible for Free Shipping. For any order below ₹499, an additional charge of ₹65 is levied as a shipping charge, for all states.
Yes, We do have COD delivery. We charge a small COD fee of Rs 100/- for orders below Rs. 499/-. Orders of Rs. 500/- and above, we charge COD fee of Rs. 35/-.
The customer is liable to pay for the shipping for a product being returned.
Depending on the shipping method and destination, domestic shipments take between 3-7 working days. Working days exclude all holidays and weekends.
Unfortunately, we are not offering this service yet. However, you will receive a call before the delivery goes out, and can coordinate with the delivery person for the most suitable time.
No, you cannot open the parcel before the payment is made. You need to make the payment and receive the parcel, after which it can be opened.
We have tied up with a number of delivery partners for our domestic shipments. These include Delhivery, Fedex, BlueDart, EMS, Xpressbees, Ekart, Ecom and Skyking. For International shipments, we have DHL, Fedex and Aramex.
No. You need to pay and accept a COD order. To return the order, please check Cancellation & Returns.
Please track your order through the tracking ID received in your email. For any reason if you feel the shipment is delayed than expected, do write to us at help@theindianchai.com or call us on 033-79619194 and we will be happy to help.
You can track your shipment by clicking on your orders page. You can also track your shipment by heading to our dedicated Tracking page. Simply enter your ‘Order ID’ or ‘AWB Number’ into the box and you can track your order. You can find the Tracking page here - https://theindianchai.shiprocket.co/
CANCELLATION & REFUND
All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped. Orders once processed cannot be cancelled if shipped.
Yes. We can help you with a partial cancellation. Please write to us at help@theindianchai.com or call us on 033-79619194
We will refund your money in the same account from which the payment was made and it will reflect in your account statement once the refund is complete.
It takes up-to 7 working days to make the refund to your account.
OTHER
You can contact us through our contact page! We will be happy to assist you.
